Site Policy

  1. HOME
  2. Site Policy

Acquisition and Management of Personal Information

  • 1Basic policy

    Hokkaido Airports Co., Ltd. (hereinafter, “This Company”) is aware of the importance of personal information and believes in the corporate responsibility to protect personal information. This Company will observe laws and regulations as well as internal regulations and appropriately acquire, use, and manage all personal information handled.

    Please see the URL below for This Company’s address and the name of its representative.

    https://www.hokkaido-airports.co.jp/company/

  • 2Protection of personal information

    This Company will enact appropriate organizational, physical, personal, and technological measures related to the protection of the personal information handled and will take measures deemed necessary and appropriate to prevent the leakage, loss, or damage of said information and to manage said information.

    Specifically, we will thoroughly implement the following measures regarding the management of personal information:

    (1)Ensuring accuracy of information

    We will endeavor to ensure that information provided by customers, business partners, etc. is always accurate and up-to-date.

    (2)Safety control measures

    We will enact strict internal regulations regarding the management of personal information, and following said regulations.

    (3)Supervision of employees

    We will formulate personal information protection regulations and ensure their strict implementation through employee education.

    (4)Supervision of contractors

    We will only entrust the handling of personal information to contractors who meet the requirements of the Personal Information Protection Regulations, and will manage the contractors accordingly.

    (5) Storage time and erasure

    We will set a storage period for the information that has been offered and will ensure suitable erasure once that period has ended. Further, even during that storage period, we will erase it immediately if we determine it is no longer needed.

    (6) Ascertainment of the external environment

    In the handling of personal information overseas, This Company will take measures to safely manage said information based on a regular gathering and ascertainment of information related to personal information protection systems in said countries.

  • 3Compliance in the Acquisition of Personal Information

    This Company will comply with the following in the acquisition, usage, and disclosure of personal information.

    (1)Acquisition of personal information

    This Company will lawfully and fairly acquire the personal information that is deemed necessary for This Company’s scope of work.

    (2)Purpose of use of personal information

    Except as required by law or with the consent of the individual, personal information acquired by This Company will not be used beyond the scope necessary to achieve the purposes of use set forth below.

    • ①To ensure the safe and smooth management and operation of airports
    • ②To keep records of airport conditions and conversations with customers for crime prevention purposes and in case of unforeseen accidents, etc.
    • ③To make necessary contact regarding customers' opinions, requests, complaints, etc.
    • ④To perform promotions and market research as well as improve sales activities, etc.
    (3)Disclosure of personal information

    Excluding the following situations, This Company will not disclose personal information acquired from an individual based on their consent with a third party without that individual’s prior consent.

    • ①In the event it is legally recognized
    • ②When it is necessary for the protection of life, bodies, or assets and getting consent from the individual is difficult
    • ③When it is deemed to be particularly necessary for the improvement of public health or the promotion of the healthy fostering of children
    • ④When a national organization, local public body, or consigned party thereof requires cooperation in the carrying out of legally recognized work and either there is a risk that getting consent from the individual will interfere with the carrying out of said work or getting consent from the individual is difficult
    • ⑤When the relevant third party is an academic research institute, etc., and said third party requires the relevant personal data for the purposes of academic research (including situations in which only a portion of the purpose of the handling of the relevant personal information is academic research, and excluding situations in which there is a risk of the individual having their rights and interests unduly infringed upon)
    • ⑥In the event the third party is a business that needs to respond to the opinions, requests, or inquiries of a customer, and This Company communicates relevant personal information (excluding personal data) to said third party
    • ⑦In the event This Company consigns the handling of personal data as is deemed necessary for the achievement of the purpose of use (In this situation, the consigned will undergo the necessary and appropriate monitoring to ensure that the personal information disclosed in consignment is safely managed)
    • ⑧In the event This Company discloses personal information related to business continuation due to a merger or other reason
    • ⑨In the event it is used jointly with This Company’s affiliated companies (see (4))
    (4) Joint usage with affiliated companies

    There may be cases, for the purpose of promotions, market research, improving sales activities, etc., where This Company and affiliated companies will jointly use personal information This Company has acquired. Information that may be jointly used includes names, addresses, telephone numbers (including cellphones and faxes), e-mail addresses, company and organization names, department names, job titles, workplace addresses, and other information related to contact details as well as sex, birthdate, transaction history, questionnaire information, and other information. While This Company bears the ultimate responsibility for managing acquired personal information, any affiliated companies that jointly use said information will be held to the same standards as This Company. Please see the URL below for This Company’s address and the name of its representative.

    https://www.hokkaido-airports.co.jp/company/

    【Companies affiliated with This Company】
    Chitose Airport Fueling Facilities Co., Ltd. (CFF)

  • 4Management of Personal Information

    This Company will keep accurate and up-to-date customer personal information; will prepare necessary measures such as the maintenance of a security system, the maintenance of a management structure, and the thorough education of employees to prevent events such as unauthorized access, loss, destruction, falsification, leakage of said personal information; and will implement safety measures and carefully manage said personal information.

  • 5Changes to Personal Information Purpose of Use

    This Company will, in principle, not change the purpose of use specified in 3 (2) without prior consent from the individual from whom the personal information was acquired. However, an exception is made when the new purpose of use is judged to be reasonably related to the original purpose. In such a case, the new purpose of use will be disclosed to the public before enactment.

  • 6 Improvements and Revisions to the Handling of Personal Information

    This Company will monitor the handling of personal information, management systems, and initiatives and will continually improve and revise as necessary.

  • 7Discarding of Personal Information

    When personal information is no longer necessary in light of the purpose of its use, This Company will erase or discard the said personal information. Such deletion and disposal will be carried out in a necessary and appropriate manner so as to prevent leakage to outside parties and other such misuse.

  • 8Complaint and Inquiry Desk

    This Company will establish the following complaint and inquiry desk related to the handling of personal information.

    Individuals should contact the Personal Information Complaint and Inquiry Desk below for requests related to the purpose of use notifications, disclosure, amendment to, addition to, or deletion of details, purpose of use or erasure, the stopping of disclosure to a third party, etc., for their own personal information, or for the sharing of opinions or consultations related to the handling of personal information.

    【Hokkaido Airports Co., Ltd.】
    〒 066-0012
    987-22 Bibi, Chitose-shi, Hokkaido
    Tel：0123-46-2990
    Personal Information Complaint and Inquiry Desk

Copyrights of Company and Official Corporate Website, Etc.

The information (text, photos, illustrations, videos, etc.) published on our company's official corporate website (hereinafter referred to as “corporate website”) is subject to copyright. The information included on the official website of airports managed and operated by Hokkaido Airports Co., Ltd. is also subject to copyright. Duplication or repurposing of this information without permission is forbidden except when permitted by copyright law (such as duplicating or quoting information for personal use).

Linking Our Company's Official Website

In principle, linking to our company's official website is freely permitted. However, please note that you may be asked to delete links if deemed to violate the law or standards of public decency.
In principle, when configuring a linked URL, please use the top page (https://www.hokkaido-airports.co.jp/ ). Directly linking content within a web page is forbidden, as this may prevent information from being appropriately communicated to the user.
Content published on other linked websites is the responsibility of the corresponding site administrator. Our company assumes no responsibility for such content.